Privacy Policy
Sunrm Pilates Pty Ltd (ABN 90 702 565 884) (“Sunrm Pilates”, “we”, “us” or “our”) operates https://sunrmpilatestec.online and provides pilates and movement studio services in Melbourne, Victoria. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the thirteen Australian Privacy Principles (APPs) contained within it.
This policy explains how we collect, use, disclose, store and otherwise handle your personal information. It also explains how you may access and correct the personal information we hold about you, and how to make a complaint if you have concerns about our handling of your personal information.
1. Personal information we collect
The kinds of personal information we may collect include:
- your name, date of birth and contact details, including your email address and postal address;
- information you provide when you make an enquiry, request a quote, or book a session through our website;
- health-related information you choose to share with us, such as details of injuries, medical conditions or pregnancy, collected through pre-exercise screening questionnaires. This is “sensitive information” under the Privacy Act and is only collected with your consent, where reasonably necessary for our functions as a pilates and movement studio;
- billing and payment information (we do not store full credit card details on our own systems);
- records of your communications with us, including emails; and
- website usage information, such as pages visited, referring pages, browser type and device information.
2. How we collect personal information
We generally collect personal information directly from you, for example when you:
- complete a form on our website, including our quote request form;
- send us an email;
- attend a class, induction or consultation; or
- enter into an agreement with us.
We may also collect information automatically when you visit our website, through cookies and similar technologies (see section 6). Where it is reasonable and practicable to do so, we collect personal information only from you. If we collect information about you from a third party, we will handle it in accordance with this policy and the APPs.
3. Why we collect personal information
We collect, hold, use and disclose personal information so that we can:
- provide pilates and movement studio services to you, including scheduling, programming and instruction tailored to your needs;
- respond to enquiries and prepare quotes;
- manage our business, including billing, accounting, record keeping and insurance;
- comply with our legal and regulatory obligations, including those relating to work health and safety;
- improve our website, services and customer experience; and
- send service updates or marketing communications where you have consented or where otherwise permitted by law. You may opt out of marketing communications at any time.
4. Disclosure of personal information
We do not sell or rent your personal information. We may disclose personal information to:
- service providers who assist us with functions such as website hosting, email delivery, scheduling, payment processing and analytics;
- professional advisers, including accountants and lawyers, where necessary;
- insurers, where required; and
- law enforcement agencies, regulators or government bodies where required or authorised by law.
We take reasonable steps to ensure that any third parties we engage handle personal information in accordance with the Privacy Act and this policy, including through contractual arrangements where appropriate.
5. Overseas disclosure
Some of our service providers may be located outside Australia, which means your personal information may be stored or processed overseas. Where this occurs, we take reasonable steps to ensure that the recipient handles personal information in a manner consistent with the APPs, such as by selecting providers with appropriate privacy and security safeguards.
6. Cookies and analytics
When you access our website, we may use cookies and similar technologies to:
- enable the website to function properly;
- understand how visitors use the website so that we can improve it; and
- remember your preferences.
You can usually adjust your browser settings to block or delete cookies. Doing so may affect some functionality of the website.
7. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personal information to those who need it to perform their duties.
When personal information is no longer required for the purposes for which it was collected, or as required by law, we take reasonable steps to destroy or de-identify it.
8. Data quality
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant. You can help us by letting us know when your details change, for example if you move house or change your email address.
9. Access and correction
You may request access to the personal information we hold about you, and request corrections to that information, by emailing [email protected]. We will respond to your request within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of your information. We will not refuse your request except where permitted under the Privacy Act, and if we do, we will provide you with our reasons.
10. Notifiable data breaches
If a data breach occurs that is likely to result in serious harm to individuals whose personal information is involved, we will promptly assess the breach and, where required under the Privacy Act, notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
11. Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we generally need certain information from you in order to book sessions, provide tailored instruction and process payments.
12. Complaints and enquiries
If you have a question about this policy or wish to make a complaint about how we handle your personal information, please email [email protected]. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner via its website at www.oaic.gov.au.
13. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
14. Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Sunrm Pilates Pty Ltd
- ABN 90 702 565 884
- Melbourne VIC, Australia
- Email: [email protected]
- Website: https://sunrmpilatestec.online
Contact our team if you would like more information about how we handle your personal information, or request a quote for our pilates and movement studio services.